Sven Kersten



Sven Kersten
mail [/at]

Curriculum Vitae [ / CV ]


Dana Petroleum [ / System Engineer ]

2015 - Heden

BAM Infratechniek [ / Systeem beheer ]

2012 - 2015

BAM Infratechniek [ / Werkplek beheer ]

2011 - 2012

Crocs Europe [ / Werkplek beheer ]

2011 - 2011

Communications Security Net B.V. [ / Senior Skilled Helpdesk ]

2010 - 2011

Shell International [ / Team Leider ]

2009 - 2010

Peak-IT [ / Systeem beheer ]

2009 - 2009

Inter-IKEA Systems [ / Werkplek beheer / Applicatie beheer / Project leider ]

2007 - 2009

Hoogendoorn Groep [ / Systeem beheer / Netwerk beheer ]

2006 - 2007

ECT [ / Call Dispatch ]

2006 - 2006

Peak-IT [ / IT Professional / Detachering ]

2006 - Heden

BIE Computers & Components [ / Support medewerker intern / extern ]

2006 - 2006

Spons Computers [ / Eigenaar ]

2005 - 2006

Mondriaan Onderwijsgroep [ / Stagair / Werkplekbeheer ]

2005 - 2006

Hoogendoorn Groep [ / Stagair / Werkplekbeheer ]

2004 - 2005






Out Of The Box
Windows Server 2012
Windows Server 2008
Windows Server 2003
Exchange Server 2010
Active Directory
Windows 7
TOPdesk Enterprise 4/5
Citrix Xenapp 6.5
Engelse taal


Microsoft Server 2008

MCITP: Server 2008 Enterprise Administrator
MCTS: Server 2008 Active Directory, Configuration
MCTS: Server 2008 Network Infrastructure, Configuration
MCTS: Server 2008 Applications Infrastructure, Configuration

Microsoft Server 2003 / Windows 7

Microsoft Certified Systems Engineer: Security
Microsoft Certified Server Administrator
Microsoft Certified Desktop Support Technician
MCTS: Windows 7

Communicatie en Processen

ITIL Foundation v2
ITIL Foundation v3
Effectief communiceren & persoonlijke interactie
HDI Support Center Analyst
HDI Operational Support & Analysis


MBO 4 ICT Systeem- en Netwerkbeheer


Hoogendoorn IT Services

In de korte tijd dat ik met Sven heb samengewerkt heb ik Sven leren kennis als een prettige, leergierige en enthousiaste collega. Hoogendoorn is voor Sven de opstap geweest naar de vervolgstappen in zijn loopbaan.

Peter Bijl, Business unit Manager, Hoogendoorn IT Services


Ik heb Sven leren kennen als een professional die zijn werk serieus neemt. Hij is toegewijd, enthousiast, leergierig en een goede gesprekspartner op verschillende niveaus binnen de organisatie. Ik heb gezien dat hij een project van begin tot einde tot een uitstekend resultaat kan brengen. Hij is niet alleen theoretisch goed ontwikkeld maar zijn communicatieve eigenschappen en drive maken hem een aanwinst binnen een organisatie.

Michela van der Heijden, Sales manager, Peak-IT

In 2006 I recruited Sven for Peak-IT and managed him directly on the various projects up and until 2008 .
I know Sven as a motivated professional with a strong focus for his job . He is a reliable employee who is always helpful towards his colleagues and capable to perform excellent in teams or individually.

José Van Dalen, Sales Manager, Peak IT

Inter IKEA Systems B.V.

Sven was a diligent and popular member of our support team in Delft. He provided professional support to our users and successfully ran projects to update our incident management processes and tools. I only heard positive comments from co-workers about Sven and I found him to be asset to our organisation.

Owen Wilson, Group IT Manager, Inter IKEA Systems B.V.

Sven was always a pleaure to get support from in his role as IT Support technician. He always went out of the way to give that extra support when needed in order to get a fast and effecient solution to any problem. He acted very professional and is service minded based on which I would recommend to any position in this line of work.

Pia Exerman, Manager Corporate Projects, Inter IKEA Systems B.V.

Sven worked at the IT helpdesk always helpful and active.

Åsa Nordin, Project leader, Inter IKEA Systems B.V.

Two thumbs up and a high-five for Sven. Sven is an amicable and trustworthy colleague.

Stephen Cvengros, Project Specialist, Inter IKEA Systems B.V.

In 2007 I was looking for an overqualified, experienced, customer focused IT Technician and I found Sven. Although he was a bit young for the profile I had, his specification looked very good (MCSA, in development for MCSE) and during the interview Sven’s maturity convinced me to hire him. During the two years Sven worked for me, he further developed himself as a respectable, knowledgeable and service minded IT Technician, who would always do whatever he can to solve the problem and make the customer happy. Next to that Sven also fitted very well in the group, probably Sven would fit in any type of group. Thanks a lot for all the work you have done during the two years, Sven, as well as the special projects at the end!

Top qualities: Personable, Expert, High Integrity

Lars Helwig, IT Manager, Inter IKEA Systems B.V.

Sven was always quick to provide support in a professional and friendly way. Easy to approach, and knowledgeable on a wide range of issues. What I most appreciated was that he could explain the matter in a not-too-technical way so that you were able to solve the issue yourself the next time it appeared.

Eline Witkam, Business Coordination Support, Inter IKEA Systems B.V.

Sven is the one you want to call when there is a problem! He is very patient, friendly and focused on finding a solution.
I think that many companies would be happy to have Sven as a co-worker

Maud Albers, IKEA Concept Support Assistant, Inter IKEA Systems B.V.

Sven was actively participating in some of my IT Security projects and activities as Helpdesk specialist. He did a very good job and was very reliable and easy to work with.

My best recommendations to Sven in his future career outside of Inter IKEA Systems (and welcome back in case you change your mind).

Anders Östling, Manager, IT Security, Inter IKEA Systems B.V.

Sven had the ideal attitude for someone working in an IT support environment. Some people (like me) try hard to understand what all of this machinery does, but it remains mysterious. The best thing we can hope for is a person like Sven to rescue us.

He was always positive and helpful, never making me feel like a question or cry for IT help was silly. He worked to promptly solve all issues in a professional way, but was at the same time friendly and collegial. He was reserved, but appraochable. This type of approach in a service function is what builds strong working relationships across departmental borders.

IT often gets a hard time becuase of the frustrations that IT systems can cause. Employing people like Sven (competent, dedicated, efficient) is a great way to improve people’s perception of IT.

Jessica Guerrero, Editor, Inter IKEA Systems B.V.

Some information about Sven when he was working for us.

1- focused on finding the best solution always.
2- wants to share his knowledge with the others
3- very good team member in a team
4- close to the business and willing to think with the business

Aryan Aras, Product Area Manager, Inter IKEA Systems B.V.